Providing Local and Long Distance Medical Transportation

Founded by two motivated servant-leaders, Anthony Cherry and Charles Doty, Regal Transportation is a rapidly growing for-profit company proudly serving the local and long-distance transportation needs throughout Illinois.


Officially launched in 2019, roots for Regal Transportation go back many, many years.  First introduced while working together at Primerica Financial Services, it wasn’t long before Anthony and Charles became best friends. Bonded by a common entrepreneurial passion, the two became inspired to create their own personalized community-based service. 


In 2012, Anthony and Charles founded Alpha & Omega Transit, a non-emergency medical transportation service that experienced rapid success and boasted offices in Decatur, Peoria, Springfield, Danville, and Davenport, IA. However, after almost six years of continued growth, serving thousands of patients and an untold number of hospitals, nursing homes, and senior communities, Anthony and Charles made the difficult decision to restructure their company in response to dramatic shifts in the Medicaid brokerage system. 

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Through restructuring, Anthony and Charles have been able to deploy a more controlled growth strategy allowing them to develop stronger, more customer-intimate relationships with area facilities and residents. Unlike other services operating as a curb-to-curb service, Regal Transportation is a door-through-door service committed to safely escorting residents from their room or lobby to a clean, comfortable, and modern ADA-compliant wheelchair accessible vehicle. On arrival at their destination, Regal’s trained staff will escort your residents to check-in.


Rather than focusing exclusively on volume and profits, Regal Transportation is keenly focused on providing exceptional and timely customer service with the compassion and care your residents deserve.
 

Our Mission

To provide you with a unique, cost effective, and reliable transportation solution that meets individual needs while accommodating facility policies and concerns.

We accomplish our Mission through:


  1. Effective strategic planning with an emphasis on controlled growth
  2. Recruiting, training, and retaining competent and capable staff and employees
  3. Utilizing state of the art ADA-compliant vehicles and equipment
  4. Developing effective and mutually beneficial strategic partnerships throughout our community
  5. Maintaining a flexible posture poised to adjust to various client, facility, and market needs


We are continuously striving to implement effective strategies for enhanced training, integrated technologies, and managerial support and communication.  Because we provide local and long distance transportation, effective planning and communication between dispatch and key facilities is paramount. 


We continuously work on enhancing our scheduling and traffic management in an effort to reduce travel and wait times while increasing efficiency.  We work to adapt and implement policies and procedures to support our mission, to analyze and advise on transportation issues, evaluate scheduling conflicts, negotiate and correspond with carriers, vendors, and strategic partners.


Dispatchers receive extensive instruction on using our technological integration systems designed to support our growing scheduling and logistical demands. Dispatchers are responsible for the following:

 

  1. Customer intake  
  2. Preparation of daily schedules and trip manifests  
  3. Effective driver management and scheduling  
  4. Trip management and oversight  
  5. Coordination with facility personnel

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Additional Information

As Regal Transportation continues to expand to new facilities and markets, we are committed to bringing high standards in quality and customer service.  We are dedicated to assisting all of our customers and families by providing cost effective solutions that allow you to pursue daily activities without limitation. 


Our continued goal is to become a fixture within our community.  We seek to become a leading community-based organization that listens to and understands your unique needs. 


In reaching our expectations of success, we are committed to investing in people – you, our staff, and the facilities we serve.  We will continue to leverage and integrate the latest technologies into our daily operation in addition to investing in the safest, most reliable vehicles, equipment, and assets.

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Regal Transportation is an Equal Opportunity Employer headquartered in Decatur, IL.  We are a proud member of the United Medical Transportation Providers Group (UMTPG) and are committed to hiring and developing employees of character and professionalism to support our corporate culture of integrity, continuity, and sustainability.


On behalf of our leadership team and all of Regal Transportation, we welcome the opportunity to meet, greet, and learn how we can serve your transportation needs.  Please feel free to contact us at (217) 330-7120.